The EdICT Group Help Desk Service
The EdICT (Education ICT Group) is strongly customer focused. Our help desk service is important to schools and a key factor in achieving high levels of user satisfaction. The help desk supports the use of all EdICT services regardless of whether these are offered on a subscription basis or provided centrally.
In response to user feedback the operational hours of the ICT Help Desk (jointly provided with the ICT Department) have now been extended to 0800 to 1800. The Help Desk service is available throughout the year.
The ICT help desk receptionists answer telephone calls and receive electronic mail messages between the above times.
- In the rare instances that the caller has not subscribed to the required service, support may be declined in the first instance. More generally, the call will be logged on to Assyst. This software management system will track all actions related to your call until its resolution .- Outside these hours and during periods of very high service demand, there is a voice mail facility to leave messages.
- As a call is received, the receptionist views the subscription details of the school on line.